How does Candy Chat support real-time chatting? Advanced AI-driven chatbots that seamlessly integrate with live agents form a hybrid solution for customer support. That’s why the platform can handle up to 500 simultaneous chats per minute, hence assuring fast response times even at peak hours. Candy Chat carves a niche for itself in business; a big retail chain that introduced Candy Chat into their business saw a reduction in wait time by 40% for queries from customers, and their customer satisfaction score went up 25%.
Candy Chat understands customer queries with natural language processing technology and responds on time. Therefore, fast and accurate responses are not a faraway dream. A good example could be the real-time features of Candy Chat, which were deployed by a global e-commerce firm. As a response, they noticed a 30% increase in first-contact resolution, which directly led to a rise in customer retention rates. Furthermore, the platform’s NLP engine continuously evaluates through machine learning algorithms, enabling it to learn from experiences automatically and deal eventually with complex queries.
From a scalability perspective, Candy Chat has been made to handle unlimited concurrent chats and scale automatically in real-time to sudden volume spikes, such as those experienced during product launches and sales events. A telecommunications company that moved to Candy Chat for their real-time support saw a 50% improvement in handling support tickets for seasonal promotions, allowing them to serve over 1,000 customers in one hour.
Candy chat also supports multichannel, which allows firms to communicate with their customers through a whole plethora of channels, from websites and social media to messaging apps. One financial services provider who deployed candy chat across these channels said it improved its ability to engage customers directly where they are, rather than through a single communication channel, by 20%. This directly resulted in a 15% increase in new customer sign-ups and a 10% increase in cross-selling of products.
As Mark Zuckerberg once said, “The biggest risk is not taking any risk.” Candy chat does just that-it gives businesses the support to be able to connect with customers in real time, be it through their channel of choice. By integrating real-time chat through AI and live agents, companies can deliver a more personalized experience, helping both efficiency and customer loyalty go up. According to a hospitality company that used Candy Chat, its real-time chat feature allowed it to enjoy 35% more repeat bookings than usual, “as it was in a position to offer instant support to the customers.”
With Candy Chat’s strong real-time support feature, companies can answer any need of customers on time, which allows for smoother satisfaction and efficiency. Check out how Candy Chat at can help your customer support function improve by logging onto candy chat at.